Terms & Conditions


In these conditions Pridewatch Events Ltd is referred to as “The Company” and the “Hirer” is you, the person signing and taking responsibility for the contract. These conditions override any terms & conditions you have put forward, unless we have agreed to any other condition in writing. The contract starts when you have placed an order, by which you agree to keep these conditions, and we have accepted the order.

1. PERIOD OF HIRE. The period of hire is understood to mean the period for which the tentage or equipment is required to be ready and available for use.

a) ERECTION. Unless the Company’s Confirmation of Hire embodies alternative arrangements, erection will be carried out at the convenience of the Company prior to the function. Whilst we will attempt to meet the Hirer’s request for specific erection or dismantling dates we cannot guarantee adherence to any request, due to factors outside of our control. The hirer will provide the Company with a plan showing the position in which the tents or equipment are to be erected, or shall have a representative on the site for that purpose. In the absence of both, the Company, having erected the tents or equipment where they think fit, shall be deemed to have completed the contract. The Hirer shall indemnify the Company in respect of all delays directly attributable to them or their representative.

b) DISMANTLING. Unless the Company’s Quotation/Confirmation of Hire embodies alternative arrangements, dismantling will be carried out at the convenience of the Company. We will attempt to remove our equipment from site as soon as possible after the hire termination and you will ensure we have free and unhindered access. It is the responsibility of the Hirer to ascertain the estimated time of arrival of the Company’s dismantling crew and to ensure all marquees are cleared of any equipment and/or exhibits not being the property of the Company. In the event of noncompliance with this condition, the Company reserves the right to clear such and the Hirer will indemnify the Company in respect of all labour charges and delays thereby incurred. If the Company is not able to dismantle their equipment either due to the tent not being cleared or being unable to access the site, the hire charges will continue to accrue and the Hirer will indemnify the Company in respect of its reasonable costs in any aborted visit to the site. We may enter any land or premises to maintain, replace or recover our equipment. Except in an emergency reasonable notice will be given of our intention to so do.

2. SITE. It is the Hirer’s responsibility to ensure that no pipes, drains or cables are below the site that could be damaged upon erection. If there are, they must be clearly identified and advised in writing to the Company prior to erection. If the hirer fails to do so and damage is incurred, the Company will not be responsible for such and the Hirer will indemnify the Company against all claims from third parties. The hire charges are based on the assumption that the site is flat, level, firm ground with clear unrestricted access for HGV lorry access to within 10 metres of the tentage. If these conditions are not met the company may elect not to proceed with the contract or charge to compensate for the additional costs involved. If the Company elects not to proceed, the contract value will be payable, less an appropriate deduction for the aborted erection and dismantling costs. The hire charges do not include making good any repair or damage to the ground of the site including, but not restricted to, stake ingress and fork lift tyre damage to the ground. Whilst we exercise every care, the Hirer may wish to provide trackway, especially in wet conditions, to mitigate any damage and provide suitable access to site.

3. SAFETY. The Hirer agrees not to enter within 10 metres of the equipment whilst it is being erected. Any tentage must be kept closed and secure and in particular any door in place and fastened when not in use and especially in windy conditions. Any components of the tentage must not be removed by the Hirer or his agents without prior written agreement of the company. You will be responsible for the safety and security of the equipment from when we hand over to you after completing the erection until we commence dismantling. You will in particular ensure that the interior of the structure is heated when necessary to protect the roof from snow build up.

4. PAYMENT. Payment must be made in accordance with the terms stated in the Company’s Quotation/Confirmation of Order. If payment terms are in advance of the contract by cleared funds if they are not received by the date stipulated the contract can be voided. If payment terms include post contract payment if they become overdue interest will be charged at 8% above NatWest base rate until the invoice is settled. You must also pay any of our reasonable expenses in recovering money or goods from you.

5. LOSS OR DAMAGE. The Hirer is responsible for the equipment whilst on their site. They will make good all loss or damage to the Company’s property or equipment (other than fair wear and tear) unless such loss or damage be caused by faulty material or workmanship or negligence on behalf of the Company. If the Hirer is not on site upon dismantling to agree any damage the Company’s statement of damage will be accepted by the Hirer, who is at liberty to inspect the damaged equipment.

6. DAMAGE WAIVER OF GOODS. We require you to take out insurance for the period that our equipment is on site for its full replacement value. We will (subject to acceptance by us) provide the equipment with an Accidental Damage Waiver as part of the Contract subject to the additional charge which will be added to your final account. Please note this damage waiver does not cover;

6.1.1 Any loss of or damage to all Hired equipment resulting from the Hirers negligence or legal liability.

6.1.2 Any damage caused by the client or their guests

6.1.3 Any excess or exclusion as noted on the Contract/Quotation/Confirmation of Order.

7. LIABILITY TO THIRD PARTIES. The Company will not be responsible for, and the Hirer will indemnify the Company against, all claims for injury to persons or loss or damage to property howsoever caused unless it is proved that such injury or damage be caused by faulty material or workmanship or negligence on the part of the Company.

8. PERMITS. The Hirer is responsible for obtaining all necessary permits. Any costs incurred from delays or modifications to the work as a result of the hirer not obtaining these permits prior to the work commencing, shall be payable to the Company by the Hirer.

9. FORCE MAJEURE. While every effort will be made by the Company to carry out any order accepted, the full performance of it is subject to variation or cancellation by the Company consequent upon any Act of God, War, Strikes, Lock-outs or other labour disturbances, Fire, Flood, Storm or other adverse weather conditions, restrictions as to the use of Transport, Fuel or Power, Relinquishing, Shortage of material or transport or labour or any other cause beyond the control of the Company. In the event of the frustration of the Contract, due to the above causes, the contract shall be deemed to be complete. The Hirer shall be liable to indemnify the Company and pay the Company a sum equivalent to the aggregate of the costs incurred by the Company in labour and materials, sub contracts and incidentals up to the date of the notice, plus 20%.

10. MODIFICATION OF CONTRACT. No verbal representations or arrangements are recognised by the Company and these Terms & Conditions shall only be modified by a supplementary written contract.

11. ENDING THE CONTRACT. You may end the contract by giving us clear notice in writing, but if you do, you will be liable to pay us a percentage of the hire charges dependent upon the length of time remaining between receiving your written notice and the hire date. The amount payable will be on the following scale:-

11.2.1 more than 60 days’ notice 25% plus vat

11.2.2 less than 60 days’ notice but more than 30 days’ notice 50% plus vat

11.2.3 less than 30 days’ notice 100% plus vat


12.1 We will not be liable for any delay in erecting or dismantling equipment which is caused beyond our control.

12.2 We will not be liable for any loss or damage, whether to our equipment, where this is caused by factors outside our reasonable control. This would include, but is not limited to, negligent or malicious acts of third parties, inclement weather conditions etc.

12.3 The maximum amount we will be liable in any circumstances is the total of the hire charge payable under the contract. This limit does not apply in respect of any claim for death or personal injury which results from negligence on our part.

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